Willow In The Wood

1. INTRODUCTION
2. Willow in the Wood, agrees to provide and the Customer agrees to undertake and pay for coaching or training courses supplied under this agreement. The terms and conditions of this agreement apply to all coaching, training, or interaction regardless of physical or online location.

2. INDIVIDUAL COURSES

1. Provisional coaching sessions may be made by telephone, email, or online service such as ZOOM or SKYPE.  However, to confirm each booking the customer agrees they will return a signed copy of the Coaching Agreement provided by Willow in the Wood prior to attending any session.  Willow in the Wood reserves the right to refuse attendance to the session in the event that the Coaching Agreement document is not returned prior to commencement of the sessions.
2. For our Online and e-Learning courses, booking and registration takes place online. The courses start upon our receipt of your investment. You will receive full access to your course when your course starts.
3. The descriptions of online and e-learning courses are on our website. Willow in the Wood reserves the right to improve the specification and format of its courses for the benefit of its Customers without notice to the customer.
4. Online and e-Learning courses take place online. In the case of attended training and coaching, Willow in the Wood reserves the right to nominate a reasonable alternative venue and will advise the Customer of this.
5. Willow in the Wood reserves the right to cancel or reschedule any course if the number of attendees is insufficient to justify the running of the course, or if Willow in the Wood is prevented from moving forward with the set schedule by events beyond its reasonable control.
6. In the event that Willow in the Wood is obliged to cancel or reschedule any course, Willow in the Wood will notify the Customer forthwith.  Willow in the Wood will, in addition to notification, refund all monies paid by the Customer, or at the Customers option apply the monies to a rescheduled or alternative course.  Willow in the Wood accepts no liability for travel, accommodation or incidental costs incurred by the Customer for any reason including in the event that any course is cancelled or rescheduled.

3. PAYMENT

1. For individual attendance on a course a deposit is required at the time of booking.  The balance is due 14 days prior to the commencement of the course.
2. Online and e-learning courses require full payment prior to course commencement unless agreement is made to allow payment by monthly instalments. The maximum number of instalments is four. Commitment is required at outset for payment of the whole course fee over the instalment period.
3. If the customer fails to make payment on the due date Willow in the Wood reserves the right to levy a late payment charge at 4%. Charges to be calculated from the due date to the date that cleared funds are received by Willow in the Wood.
4. All prepayments or vouchers must be used within 1 calendar year of receipt or of issue and cannot be used after that time to purchase courses or services.

6. CANCELLATION AND MONEY BACK GUARANTEE

1. Details of Money Back Guarantee for online courses. If you are not satisfied with the product or service that we have provided you with, then please let us know within 7 days of making your investment. We will investigate your complaint and attempt to put it right. If you are still dissatisfied then we will request a written explanation and if we agree that we have not provided the service that we have advertised and that you paid for, then we will refund your investment less any charges that we have incurred (e.g. PayPal fees).

2. If an individual wishes to cancel or change their booking for retreats              and onside workshops the following charges will be incurred:

• Cancel within 6 weeks of course commencement – Lose 25% of total course cost
• Cancel within 3 weeks of course commencement – Lose 50% of total course cost
• Cancel within 3 weeks of course commencement – Lose 75% of total course cost

7. WARRANTY AND LIMITATION OF LIABILITY

1. The courses are provided under this Agreement at the Customer request.  The Customer accepts that they are responsible for verifying that the courses are suitable for their requirements.  Willow in the Wood will use all reasonable skill and care in the preparation and presentation of its courses.  All other conditions, warranties, guarantees and representations whether express or implied, statutory or otherwise are excluded.
2. Other than as specified in this clause Willow in the Wood’s liability for loss and or damages shall be limited to a claim for damages.  The maximum aggregate liability will be the charges for the course or hire of facilities out of which the loss or damage has arisen.
3. Willow in the Wood will not be responsible for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising even if it has been advised of the possibility of such potential loss.
4. Except in respect of the liability of Willow in the Wood or its employees, or in respect of a claim for non-payment of monies due under this Agreement, no action regardless of form arising out of the provisions of training courses or facilities under this agreement may be brought by either party more than two years after the cause.
5. The Customer warrants that all the attendees on the course are properly authorized by the customer to attend and that they are suitably qualified to attend.  The Customer acknowledges Willow in the Wood’s right to refuse admission or require the removal of any attendee where there are doubts about identity, qualifications or if the attendee’s behavior is unacceptable.

8. COPYRIGHT

1. The copyright and all other intellectual property rights in all shall remain the sole and exclusive property of Willow in the Wood.  The Customer undertakes that it will not copy or permit the copying of course materials, nor disclose or permit disclosure or sell or hire the same to third parties, nor use the same for running the customer’s own courses unless the express written permission of Willow in the Wood is given.

9. GENERAL

Either party may terminate this Agreement, if the other; is in breach of a material obligation and has not commenced continuing and effective steps to remedy the same within 14 days of a notice calling upon it to do so

• has an order  made or a resolution passed for its winding up,
• becomes insolvent or unable to pay its debts as they fall due, ceases or threatens to cease to carry on business.
• any such termination shall be without prejudice to any accrued rights or outstanding obligations of either party at date of termination.

1. This Agreement constitutes the entire agreement between the parties in relation to this contract and supersedes any and all prior agreements, discussions, understandings, representations or promises with the exception of the Coaching Agreement when applicable.  Each party warrants to the other that it has not relied upon any representation not recorded here which has induced it to enter into this contract. No amendment of the Conditions will be valid unless confirmed in writing by authorized signatories of both parties on or after the date of this contract.
2. No delay or forbearance by either party in enforcing its respective rights will prejudice or restrict the rights of that party and no waiver of any such rights or of any breach of any contractual terms will be deemed to be a waiver of any other right or any later breach.
3. Neither party will assign or transfer all or any part of this contract without the prior written consent of the other party except that assignments of associated companies of Willow in the Wood are permitted.
4. In the event that any of the provisions of the conditions is judged illegal or unenforceable, the continuation in full force and effect of the remainder of them will not be prejudiced.